FAQ

What payment methods can I use?
We understand that not everyone wants to use the same method of payment, so we have a variety of choices including debit/credit card, google pay and apple pay.

How do I Redeem a Coupon Code?
Place your chosen items into your cart.
Type or paste your coupon code into the coupon box and click apply, this can be found in your cart or by clicking the link at checkout.
Complete your checkout.

Do you offer bulk discounts?
Yes we offer bulk discounts when you buy 5 or more products, these can be mix and matched from different categories. Discounts range from 10% to 20% and are automatically reduced at checkout so you do not need to do anything. Please not that bulk discounts may not be available for items which are on sale.

Can I change my order?
Once your order is placed we can not change or add to it so please double check everything before submitting. If you would like to cancel your order, please do so as soon as possible. If we have already processed your order you will need to contact us and open a return.

When will you ship my order?
We aim to dispatch all orders placed before 2pm the same working day (excluding bank holidays) however sometimes this is not possible due to unforeseen circumstances. After that all orders will be dispatched within one working day.

Who will deliver my parcel?
All standard UK parcels will be delivered by Royal Mail, using a service at our discretion depending which one is more cost efficient. We do have a Royal Mail tracked 24 option available at an extra cost if you wish to choose this at the checkout.

Returns/Refunds
If you change you mind, don’t worry we offer a 14 day return policy. All you need to do is fill out our contact form and we will be in touch as soon as possible. The return postage costs are the buyers responsibility unless the item is incorrect or faulty. Returns will only be accepted if the item is unused, unwashed, in original packaging, with all tags/labels attached and suitable for re-sale.

Social Media
By clicking one of the following links you can follow us on social media and find out about any new products or offers.
Facebook https://www.facebook.com/YorkshireHats
Instagram https://www.instagram.com/yorkshirehats
Twitter https://twitter.com/Yorkshirehats
Pinterest https://www.pinterest.co.uk/yorkshirehats